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further information on Matthew

 

Our Consultancy Team

Matthew Merritt-Harrison, Managing Partner

Matthew has over 30 years experience in the catering industry and combines senior operations management experience within the contract catering sector with 15 years’ consultancy experience. Matthew’s particular areas of expertise include financial performance analysis and negotiation of contractual arrangements.

Matthew is a Fellow of the Institute of Hospitality and chairs their audit committee. He is a professional member and on the national executive of the Foodservice Consultants Society International (FCSI). Matthew is also an associate member of the Hospital Caterers Association. As part of the consultancy’s commitment to continuing professional development, Matthew has recently completed a postgraduate diploma in International Hospitality Design and Management Consultancy.

Anne Merritt-Harrison, Administration Partner

Anne is responsible for the day to day administration of the consultancy, including preparation and production of consultancy documentation, sourcing of services and equipment, and management of financial systems and support. Anne is a qualified linguist and experienced in human resources, recruitment, retail management and administration.

further information on Sandra

Sandra Reid, Consultant

Sandra has a solid background in catering management in public restaurant and visitor attraction environments, on both operator and client sides. Her consultancy experience includes business development, tendering, quality and financial monitoring of catering facilities in commercial and public environments.

Sandra is a member of the Institute of Hospitality, the Foodservice Consultants Society International and the Royal Environmental Health Institute of Scotland. She also holds the HACCP Advanced Diploma, allowing her to train staff and assist clients to develop HACCP systems.

further information on Christine

Christine Puttick, Consultant

Originally from Northern Ireland, Christine Puttick’s professional career began with the largest local authority in the UK. Later, she established thriving retail sales outlets for two major charities. Christine has worked as section manager for one of the largest high street retailers. During this time, she was responsible for building the highest turnover to date for the retail catering operation. Under her management, it was recognised as a ‘centre of excellence’ and became a training site for the group’s under performing operations.

Christine has considerable expertise on HACCP, legal compliance and licensing, as well as issues relating to recruitment and customer service. She is a member of the Institute of Hospitality, a Senior Associate Member of the Foodservice Consultants Society International and a personal licence holder.

 

Heather Coverly, Public Relations and Marketing Manager

Heather manages the consultancy's marketing, sales and website development, and provides specialist advice on the marketing of catering services. With a background in customer services, Heather has over 20 years experience in public relations, marketing and communications.

Heather is a member of The Association of Certified IT Professionals (ACITP) and holds the Diploma in Web Design Level III and the CAM Certificate (Communications, Advertising and Marketing).

Pam Cribbin, Secretary

Pam provides administrative and secretarial support to the consultancy, including quality control of consultancy documentation and management of catering reference material and databases. A qualified linguist, Pam's background includes business and industry experience in Europe.